Green & Gold Zone Policies
Terms & Conditions
GreenAndGoldZone.com and any information found on the site are offered for informational purposes only. Green & Gold Zone is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Green & Gold Zone. Green & Gold Zone is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Copyright © Green & Gold Zone 2015. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on GreenAndGoldZone.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Green & Gold Zone.)
Returns and refunds for products sold on GreenAndGoldZone.com are at the sole discretion of Green & Gold Zone. Contact our Return/Refund Representatives for more information on our return and refund policies, and/or to find out if your product(s) is applicable for return/refund. Products damaged by misuse, abuse, or regular wear and tear will not be accepted for return or refund. Upon incident of manufacturer defect, Green & Gold Zone’s Return/Refund Representatives will award you a refund if appropriate or provide manufacturer contact information. If you receive the wrong order, or ordered the wrong product, contact our Return/Refund Representatives within 48 hours from receipt of the items. If product damage is at the direct fault of Green & Gold Zone, report the damage within 48 hours from receipt of the items for a refund.
Green & Gold Zone reserves the right to refuse returns for any reason.
Shipping Policy/Delivery of Goods
Shipping cost is added to the order total after the order is approved, during the payment processing stage. Typically, minimum shipping cost is $10, maximum shipping cost is $20 (with rare cases exceeding the maximum).
Products purchased on GreenAndGoldZone.com are shipped via USPS (United Postal Service). Delivery time is contingent on the date the order was placed and the destination the order is being shipped too (standard shipping time is typically 2-8 business days).
Green & Gold Zone is not responsible for the care or delivery of your order once it has been transferred to the carrier and leaves our facility. The responsibility to safely deliver products in a timely manner is forwarded to the carrier. If you receive damaged or defective property that you believe to be the fault of Green & Gold Zone, contact our return department for assistance.
What Information Do We Collect?
Green & Gold Zone only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products purchased. The email you provide during purchase will only be used to update you on information regarding your order.
Website Security Methods
Any credit card information, or other sensitive information, collected by GreenAndGoldZone.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential.
Transactions are not processed online through GreenAndGoldZone.com. All transactions are securely transferred from the website to our store’s POS system for processing. Once orders are received, they are checked and confirmed by the designated Green & Gold Zone employee, entered into the POS system, shipping cost is added, and then the credit card Payment is processed.
If Green & Gold Zone does not have the product ordered in stock, they will contact the customer and let them know the order cannot be processed.
Please contact Green & Gold Zone with any questions.